We now offer shipping insurance through Route Package Protection!
If you added Route to your order, your package will be insured from loss, damage, and theft. You can report an issue with Route through the mobile app (iOS or Android), through the email you will receive from Route after placing your order, or by going to claims.route.com. You can also check the status of your report there once it is placed. Simply enter your email address you used at checkout and your order number and Route will provide you an update on the status of your reported issue. 

 

If for some reason your order claim is denied, it may be because it did not fall within Route's PoliciesIn order for the reported issue to be approved it must be stolen, lost, or damaged and be within their designated timeframes. If you feel there has been a mistake, please let us know or reply to the email you received from Route.